Adventurous Communication with Klondike Gold Rush National Historical Park
Please use this landing page for an overview of our schedule, topics, and resources. I’m happy to be working with you. -Kendra
September: Welcome & Overview, September 28, 8-9am (noon Eastern)
Wait, how does communication even work? • Language & Meaning • Intro to Perceptions & Curiosity • Analysis of Verbal & Nonverbal Comm • Goal-setting • Worksheet & Communication Lab
Post Workshop: Link to Intro Video • Extra Resources Worth Sharing: The Six Grounding Virtues of the On Being Project, including “Adventurous Civility” • Does Swearing Make you More Likable: The Science of Social Swearing, The Atlantic (3 min) • Communication Models, COMMPadres Media (10 min)
October: Emotions in the Moment: Interpersonal Perceptions & Emotional Granularity
People, Patterns & Perceptions • How Emotions Work at Work • Emotional Granularity (Preview Emotional Agility) • Worksheet & Communication Lab
Post Workshop: Link to Intro Video • Extra Resources Worth Sharing: Emotions Part I, Invisibilia (55 min audio) • Can We Really Tell How Other People Are Feeling? Lisa Feldman Barrett, TED Radio Hour (10 min audio)
November: Emotional Agility
Analyzing Emotional Fragility, Rigidity, and Agility • Emotional Agility in Four Movements (David, 2016) • Emotions and Perception Checking • Worksheet & Communication Lab
Extra Resources Worth Sharing: How to Nurture Your Emotional Agility, Susan David, How to Be a Better Human (27 min audio)
December: Workplace Civility, Feedback, & Listening
What are Civility & Dialogue? • A Culture of Thoughtful Feedback • Calling In, Calling Out, & Calling On • The POWER of Listening • Worksheet & Communication Lab
Extra Resources Worth Sharing: Two Great Episodes from How to Be a Better Human: How to Deal with Jerks in the Workplace, Christine Porath (26 min audio) • How to Tap Into Your Self Awareness, Tasha Eurich (31 min audio) • Don’t Call People Out—Call Them In, Loretta Ross (14 min video)
January: Conflict, Drama, and We Don’t Like Each Other…Now What?
Conflict Analysis (Spoiler: conflict isn’t always bad) • Conflict at Work: Near Unanimous Agreement That it’s Everyone’s Least Favorite Thing • Benefit of the Doubt and Curiosity as Default Settings • Worksheet & Communication Lab
Extra Resources Worth Sharing: How to Tackle Workplace Conflict Head-on, NPR’s Life Kit (21 min audio) • How to Trust People You Don’t Like, Adam Grant, WorkLife (34 min audio)
February: Empathy, Sympathy, Apologies, & Forgiveness
What are Empathy, Sympathy, & Compassion? • Why Apologize: Perceived Costs & Benefits • How to Apologize • How to Ask for An Apology • Why Forgive: Perceived Costs & Benefits • Worksheet & Communication Lab
Extra Resources Worth Sharing: What is Empathy?, Brené Brown (3 min video) • How to Say Sorry the Right Way, Harriet Lerner, NPR’s Life Kit (16 min audio) • Why Won’t He Apologize, Harriet Lerner (13 min video)
March: Group & Organizational Culture
Org Culture 101: How it Works and Where It Comes From • You Aren’t Stuck in Traffic; You Are Traffic • Know Me; Know My Values (Brown, 2018) • What Kind of Communication is Valued Here? • Inclusion vs. Belonging • A Culture of Learning • Worksheet & Communication Lab
Extra Resources Worth Sharing: The 4 Deadly Sins of Work Culture, Adam Grant, WorkLife (41 min audio)
April: Power Dynamics & Gatekeeping
Like Gravity: Power Dynamics are Everywhere • The Chain of Command • You are the Leader • Worksheet & Communication Lab
Extra Resources Worth Sharing: Difference Matters, Chapter 2, Power Matters, Brenda Allen • Exploring Power Dynamics in the Workplace, Integrative Inquiry Consulting • The Power Paradox: How We Gain and Lose Influence, Dachner Keltner (56 min video) • Power Paradox by Dacher Keltner: Animated Summary (5 min video)
May: Everyday Communication Online
E-comms Audit: What are Your Tools? • Better Practices in Email • Missteps & Miscommunication Online • Should This Be a Meeting, an Email, or Face-to-Face Conversation? • Worksheet & Communication Lab
Extra Resources Worth Sharing: How 'A World Without Email' Could Increase Productivity, Happiness At Work, Cal Newport (9 min audio)
June: Review & Putting It All Together
Review Goals and Highlights • Connections Across Topics • Consider New Goals and Better Practices • Keep in touch! • Worksheet & Communication Lab