Adventurous Communication with Klondike Gold Rush National Historical Park
Please use this landing page for an overview of our schedule, topics, and resources. I’m happy to be working with you. -Kendra
See a 1-min invitation and welcome message.
September 28, 8-9am: Welcome & Overview
Wait, how does communication even work? • Language & Meaning • Intro to Perceptions & Curiosity • Analysis of Verbal & Nonverbal Comm • Goal-setting • Worksheet & Communication Lab
Post Workshop: Watch Workshop Video Highlights (11 min) • Extra Resources Worth Sharing: The Six Grounding Virtues of the On Being Project, including “Adventurous Civility” • Does Swearing Make you More Likable: The Science of Social Swearing, The Atlantic (3 min) • Communication Models, COMMPadres Media (10 min) • How Language Shapes the Way We Think, Lera Boroditsky (14 min)
October 19, 9-10am: Emotions in the Moment: Interpersonal Perceptions & Emotional Granularity
People, Patterns & Perceptions • How Emotions Work at Work • Emotional Granularity (Preview Emotional Agility) • Worksheet & Communication Lab • Optional Homework: Share your name, a one- or two-sentence bio AND/OR a quote or insight about communication/relationships that is meaningful to you. Do this by opening the Padlet and double clicking anywhere.
Post Workshop: Watch Workshop Video Highlights (9 min) • Extra Resources Worth Sharing: Emotions Part I, Invisibilia (55 min audio) • Can We Really Tell How Other People Are Feeling? Lisa Feldman Barrett, TED Radio Hour (10 min audio) • No Hard Feelings: The Secret Power of Embracing Emotions at Work, Lizz Fosslein & Molly West Duffy • Emotion Wheels, Human Systems Consulting
November 16, 9-10am: Emotional Agility
Analyzing Emotional Fragility, Rigidity, and Agility • Emotional Agility in Four Movements (David, 2016) • Emotions and Perception Checking • Worksheet & Communication Lab
Post Workshop: Watch Workshop Video Highlights (8 min) • Extra Resources Worth Sharing: How to Nurture Your Emotional Agility, Susan David, How to Be a Better Human (27 min audio) • Barrett Values Assessment
December 14, 9-10am: Workplace Civility, Feedback, & Listening
What are Civility & Dialogue? • A Culture of Thoughtful Feedback • Calling In, Calling Out, & Calling On • The POWER of Listening • Worksheet & Communication Lab
Post Workshop: Watch Workshop Video Highlights (9 min) • Please complete our mid-series survey; I value your feedback! • See some draft material called Strategies and Phrases for Thoughtful Workplace Feedback and Calling In
Extra Resources Worth Sharing: Two Great Episodes from How to Be a Better Human: How to Deal with Jerks in the Workplace, Christine Porath (26 min audio) • How to Tap Into Your Self Awareness, Tasha Eurich (31 min audio) • Better Conversations Starter Guide, On Being Civil Conversations Project • Don’t Call People Out—Call Them In, Loretta Ross (14 min video) • Sexual Harassment Training Doesn’t Work. But Some Things Do, NY Times Upshot • The Engaged Feedback Checklist, Brené Brown • Radical Candor Summary, Kim Scott • Find the Coaching in Criticism, HBR, Sheila Heen & Douglas Stone. • How to Love Criticism, WorkLife with Adam Grant (34 min audio) • Why Frenemies May Be Hazardous to Your Health, Adam Grant
January 25, 9-10am: Conflict, Drama, and We Don’t Like Each Other…Now What?
Conflict Analysis (Spoiler: conflict isn’t always bad) • Conflict at Work: Near Unanimous Agreement That it’s Everyone’s Least Favorite Thing • Benefit of the Doubt and Curiosity as Default Settings • Worksheet & Communication Lab
Post Workshop: Watch Workshop Video Highlights (13 min) • Extra Resources Worth Sharing: How to Tackle Workplace Conflict Head-on, NPR’s Life Kit (21 min audio) • How to Trust People You Don’t Like, Adam Grant, WorkLife (34 min audio) • Two great books by Amy Gallo: The HBR Guide to Dealing with Conflict (2017) and Getting Along: How to Work with Anyone—Even Difficult People (2022)
February 15, 9-10am: Empathy, Sympathy, Apologies, & Forgiveness
What are Empathy, Sympathy, & Compassion? • Why Apologize: Perceived Costs & Benefits • How to Apologize • How to Ask for An Apology • Why Forgive: Perceived Costs & Benefits • Worksheet & Communication Lab
Post Workshop: Watch Workshop Video Highlights (12 min) • Extra Resources Worth Sharing: What is Empathy?, Brené Brown (3 min video) • How to Say Sorry the Right Way, Harriet Lerner, NPR’s Life Kit (16 min audio) • Why Won’t He Apologize?, Harriet Lerner (13 min video) • Trust: Building, Maintaining, and Restoring It, with Brené Brown & Charles Feltman (54 min audio)
(REVISED) March 15, 9-10: April: Power Dynamics & Gatekeeping
Like Gravity, Power Dynamics are Everywhere • The Chain of Command • You are the Leader • Worksheet & Communication Lab
Post Workshop: Watch Workshop Video Highlights (9 min) • Extra Resources Worth Sharing: Difference Matters, Chapter 2, Power Matters, Brenda Allen • Exploring Power Dynamics in the Workplace, Integrative Inquiry Consulting • The Power Paradox: How We Gain and Lose Influence, Dachner Keltner (56 min video) • Power Paradox by Dacher Keltner: Animated Summary (5 min video)
(REVISED) April: Group & Organizational Culture
Org Culture 101: How it Works and Where It Comes From • You Aren’t Stuck in Traffic; You Are Traffic • Know Me; Know My Values (Brown, 2018) • What Kind of Communication is Valued Here? • Inclusion vs. Belonging • A Culture of Learning and Psychological Safety • Worksheet & Communication Lab
Post Workshop: Watch Workshop Video Highlight (8:30 min) • Extra Resources Worth Sharing: The 4 Deadly Sins of Work Culture, Adam Grant, WorkLife (41 min audio) • The Dangers of a Nice Company Culture by Michelle Cadieux, Applauz Resources • Dare to Lead List of Values • Operationalizing Your Organization’s Values
May 17, 9-10am: Everyday Communication Online
E-comms Audit: What are Your Tools? • Better Practices in Email • Missteps & Miscommunication Online • Should This Be a Meeting, an Email, or Face-to-Face Conversation? • Worksheet & Communication Lab
Post Workshop: Watch Workshop Video Highlights (15 min) • Extra Resources Worth Sharing: How 'A World Without Email' Could Increase Productivity, Happiness At Work, Cal Newport (9 min audio) • Cal Newport interview on A World Without Email (16 min) • 10 Digital Miscommunications and How to Avoid Them, Liss Fosslien & Mollie West Duffy • No, You Can’t Ignore Email. It’s Rude, Adam Grant
June 22, 8-9am: Review & Putting It All Together
Review Goals and Highlights • Connections Across Topics • Consider New Goals and Better Practices • Keep in touch! • Worksheet & Communication Lab
Post Workshop: Watch Workshop Video Highlights (10 min) • Please provide your feedback in this brief survey (5-10 min)