Adventures in Team Communication Resource Page
Please find and share these terrific supplemental resources, and please feel free to keep in touch to share what you’re finding that’s relevant and helpful for you.
Welcome & Overview
Topics: Wait, how does communication even work? • Language & Meaning • Intro to Perceptions & Curiosity • Analysis of Verbal & Nonverbal Comm • Goal-setting • Resources: How Do I Deal With a Communication Breakdown? Fixable with Anne & Frances (27 min audio) • Communication Models, COMMPadres Media (10 min) • How Language Shapes the Way We Think, Lera Boroditsky (14 min) • Does Swearing Make you More Likable: The Science of Social Swearing, The Atlantic (3 min) • The Secret to Great Teams, Hidden Brain (51 min audio) • Review the supplemental slide deck here
Emotions at Work: Interpersonal Perceptions & Emotional Granularity
Topics: People, Patterns & Perceptions • How Emotions Work at Work • Emotional Granularity • Resources: Emotions Part I, Invisibilia (55 min audio) • Can We Really Tell How Other People Are Feeling? Lisa Feldman Barrett, TED Radio Hour (10 min audio) • You Have More Control Over Your Emotions Thank You Think, Lisa Feldman Barrett, ReThinking with Adam Grant (36 min) • Where Do Feelings Come From, Lisa Feldman Barrett on Hidden Brain (56 min) • Three Myths About the Brain (That Deserve to Die), Lisa Feldman Barrett • No Hard Feelings: The Secret Power of Embracing Emotions at Work, Lizz Fosslein & Molly West Duffy • Emotion Wheels, Human Systems Consulting • Two great sources on a critical approach to the concept of emotional intelligence: The Repressive Politics of Emotional Intelligence, by Merve Emre, The New Yorker, and Merve Emre on Emotional Intelligence as Corporate Control, Rethinking with Adam Grant
Emotional Agility
Topics: Analyzing Emotional Fragility, Rigidity, and Agility • Emotional Agility in Four Movements (David, 2016) • Emotions and Perception Checking • Resources: How to Nurture Your Emotional Agility, Susan David, How to Be a Better Human (27 min audio) • Barrett Values Assessment • Emotional Professionalism, Simon Sinek (2 min video) • Self-Silencing Is Making Women Sick, Maytal Eyal, Time Magazine
Workplace Civility, Feedback, & Listening
Topics: What are Civility & Dialogue? • A Culture of Thoughtful Feedback • Calling In, Calling Out, & Calling On • The POWER of Listening
Resources: The Six Grounding Virtues of the On Being Project, including “Adventurous Civility” • Two Great Episodes from How to Be a Better Human: How to Deal with Jerks in the Workplace, Christine Porath (26 min audio) • How to Tap Into Your Self Awareness, Tasha Eurich (31 min audio) • Better Conversations Starter Guide, On Being Civil Conversations Project • Don’t Call People Out—Call Them In, Loretta Ross (14 min video) • Sexual Harassment Training Doesn’t Work. But Some Things Do, NY Times Upshot • The Engaged Feedback Checklist, Brené Brown • Radical Candor Summary, Kim Scott • Find the Coaching in Criticism, Sheila Heen & Douglas Stone, Harvard Business Review • How to Love Criticism, WorkLife with Adam Grant (34 min audio) • Why Frenemies May Be Hazardous to Your Health, Adam Grant • Do Your Employees Feel Respected? Kristie Rogers, Harvard Business Review • Fixable with Anne and Frances, Why You Should be Honest With Your Coworkers (34 min audio) • Remember: YOUR feedback is valuable for the improvement of this resource page and workshop. Please complete this quick survey.
Conflict, Drama, and We Don’t Like Each Other…Now What?
Topics: Conflict Analysis (Spoiler: conflict isn’t always bad) • Conflict at Work: Near Unanimous Agreement That it’s Everyone’s Least Favorite Thing • Benefit of the Doubt and Curiosity as Default Settings • Resources: How to Tackle Workplace Conflict Head-on, NPR’s Life Kit (21 min audio) • How to Trust People You Don’t Like, Adam Grant, WorkLife (34 min audio) • Two great books by Amy Gallo: The HBR Guide to Dealing with Conflict (2017) and Getting Along: How to Work with Anyone—Even Difficult People (2022) • Fixable with Anne and Frances, How can I build Trust With My Coworkers? (28 min audio) •. Trust: Building, Maintaining, and Restoring It, with Brené Brown & Charles Feltman (54 min audio) • Bridging Generational Divides in Your Workplace, Debra Sabatini Hennelly & Bradley Schurman, Harvard Business Review
Empathy, Sympathy, Apologies, & Forgiveness
Topics: What are Empathy, Sympathy, & Compassion? • Why Apologize: Perceived Costs & Benefits • How to Apologize • How to Ask for An Apology • Why Forgive: Perceived Costs & Benefits • Resources: What is Empathy?, Brené Brown (3 min video) • How to Say Sorry the Right Way, Harriet Lerner, NPR’s Life Kit (16 min audio) • Why Won’t He Apologize?, Harriet Lerner (13 min video)
Power Dynamics & Gatekeeping
Topics: Like Gravity, Power Dynamics are Everywhere • The Chain of Command • You are the Leader • Resources: Difference Matters, Chapter 2, Power Matters, Brenda Allen • Exploring Power Dynamics in the Workplace, Integrative Inquiry Consulting • The Power Paradox: How We Gain and Lose Influence, Dachner Keltner (56 min video) • Power Paradox by Dacher Keltner: Animated Summary (5 min video)
Group & Organizational Culture
Topics: Org Culture 101: How it Works and Where It Comes From • You Aren’t Stuck in Traffic; You Are Traffic • Know Me; Know My Values (Brown, 2018) • What Kind of Communication is Valued Here? • Inclusion vs. Belonging • A Culture of Learning and Psychological Safety • Resources: The 4 Deadly Sins of Work Culture, Adam Grant, WorkLife (41 min audio) • The Dangers of a Nice Company Culture by Michelle Cadieux, Applauz Resources • Dare to Lead List of Values • Operationalizing Your Organization’s Values • Fixable With Anne & Frances, When Your Culture Problem is Really a Strategy Problem (23 min audio)
Everyday Communication Online
Topics: E-comms Audit: What are Your Tools? • Better Practices in Email • Missteps & Miscommunication Online • Should This Be a Meeting, an Email, or Face-to-Face Conversation? • Resources: How 'A World Without Email' Could Increase Productivity, Happiness At Work, Cal Newport (9 min audio) • Cal Newport interview on A World Without Email (16 min) • 10 Digital Miscommunications and How to Avoid Them, Liss Fosslien & Mollie West Duffy • No, You Can’t Ignore Email. It’s Rude, Adam Grant
Meetings That Don’t Make Us Miserable
Topics: The Metting v. Email Paradox • Who Should be Here? • Best Use of Time • Outcomes: Nouns Not Verbs • Resources: And So We Meet Again, NPR (4 min audio) • Mamie’s Meeting Cycle Guide • Why Meeting Suck and How to Fix them, Adam Grant, WorkLife (32 min audio)
Review & Connections and Appendix Content
Topics: Review Goals and Highlights • Connections Across Topics • Consider New Goals and Better Practices • Keep in touch! Resources: How to set boundaries with therapist Nedra Glover Tawwab, Adam Grant, WorkLife (37 min audio) • Fixable with Anne & Frances, How can I help my team embrace mistakes and DEI efforts? (31 min audio)
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